CourseLearning path
Service Design: Designing Journeys and Government Services
Move beyond individual screens to understand end-to-end services, touchpoints, operations, and teams, then apply these principles to government services. Recommended preparation includes UX foundations, research, and journey mapping; study Product Discovery before Government Design Foundations. Map a service journey and identify friction and improvement opportunities. This is an optional advanced specialization, not an entry point for beginners.
2Courses27Chapters5 hr 24 minReading timeDesignCategory
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Connected learning, one clear path
Move beyond individual screens to understand end-to-end services, touchpoints, operations, and teams, then apply these principles to government services. Recommended preparation includes UX foundations, research, and journey mapping; study Product Discovery before Government Design Foundations. Map a service journey and identify friction and improvement opportunities. This is an optional advanced specialization, not an entry point for beginners.
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